Global Repatriation Steps for Customers

We call the Customer to collect facts about a client’s death case

We email requests to local funeral homes to get quotes and choose the partner to proceed with

We sign a contract and support to make a power of attorney

We issue a prepayment invoice

Our local business partner contacts a mortuary and/or forensic medical department to know a cause of death certified by autopsy

Our business partner liaises with local authorities (Police, Court, Ministry of Health, Ministry of Foreign Affairs) to legalize the documents

Our business partner liaises with the Embassy of Russia to legalize the local documents

We call the Customer to collect the consignee details at the airport of shipment arrival

Our business partner emails requests to local airlines to book an Air Waybill and related services for an international shipment

Our business partner makes arrangements for customs clearance and shipment services at the airport of departure

We track the shipment services on the Air Waybill

We make arrangements for customs clearance and shipment services at the airport of arrival

We proceed with final delivery to the point of shipment destination

We hand over original shipment documents to the Customer

We ask for Customer feedback

Global Repatriation Steps for Business Customers

Our Business Customer emails to us a request with detailed information about a client’s death case

We email requests to local funeral homes to get quotes and choose the partner to proceed with

Our local business partner contacts a mortuary and/or forensic medical department to know a cause of death certified by autopsy

We confirm insurance coverage with the Business Customer and support the family of the late to issue a power of attorney

Our business partner liaises with local authorities (Police, Court, Ministry of Health, Ministry of Foreign Affairs) to legalize the documents

Our business partner liaises with the Embassy of Russia to legalize the local documents

We call the Customer to collect the consignee details at the airport of shipment arrival

Our business partner emails requests to local airlines to book an Air Waybill and related services for an international shipment

Our business partner makes arrangements for customs clearance and shipment services at the airport of departure

We track the shipment services on the Air Waybill

We make arrangements for customs clearance and shipment services at the airport of arrival

We proceed with final delivery to the point of shipment destination

We hand over original shipment documents to the family of the late and ask for feedback

Our Business Customer pays up expenses and related costs